Latest Jobs: NEC Hiring Service Desk Analyst – Mumbai Location
Apply for the Service Desk Analyst job at NEC in Mumbai. Ideal for IT support professionals with Microsoft 365 experience. Full-time, 2–4 yrs exp. Latest Jobs.
JOBS
If you're searching for the latest jobs in IT support, here's a great opportunity to level up your career. NEC Software Solutions India, a part of the globally recognized NEC Corporation, is actively hiring for the role of Service Desk Analyst in Mumbai (Worli). This full-time opportunity is ideal for professionals with 2–4 years of experience in IT helpdesk, technical support, or Microsoft 365 administration.
About NEC
NEC Corporation is a $25 billion multinational leader in information technology, with more than 122 years of innovation. Its Indian division, NEC Software Solutions, serves a wide range of sectors including finance, healthcare, publishing, and tech — offering robust IT services with a global footprint.
Job Title: Service Desk Analyst
Location: Mumbai (Worli)
Experience: 2–4 Years
Employment Type: Full-time
Key Responsibilities:
Handle incoming IT support queries, including password resets and account issues
Provide first-line investigation and escalate complex cases as needed
Troubleshoot tools like Microsoft Outlook, Teams, OneDrive, and M365 Admin Center
Monitor SLAs, email queues, and ensure high-quality ticket logging
Create and improve documentation, and lead knowledge-sharing sessions
Conduct performance checks and assist in team coaching and training
Collaborate with other IT support teams for queue management and reporting
Represent the team when the manager is unavailable
Required Skills:
Experience with Microsoft 365 Admin Centre, Azure Helpdesk Admin, and general IT support
Excellent communication, listening, and interpersonal skills
Familiarity with incident logging, ticket categorization, and SLA-based resolution
Proactive approach to identifying process gaps and suggesting improvements
Qualifications:
Graduate (any discipline)
Strong verbal and written communication skills are a must
Why Work at NEC?
Be part of a globally respected tech organization
Work in a structured, process-driven IT environment
Get exposure to Microsoft ecosystem, cloud platforms, and enterprise support operations
Opportunities for learning, leadership, and professional growth
Inclusion Statement
NEC is an equal opportunity employer committed to building a diverse and inclusive work environment. Applicants from all backgrounds are encouraged to apply.