Customer Support Job at Noise | Remote Opportunity| Delhi NCR

If you're passionate about customer support, love helping people, and are looking for a rewarding remote job, then this opportunity with Noise might be perfect for you. As a leading brand in India’s wearable tech space, Noise is on the lookout for talented individuals to join its team as a Customer Service Associate (Night Shift). With an exciting, consumer-centric product lineup and a work-from-home model, this role is ideal for professionals eager to make a mark in the customer service domain.

About Noise – India’s Leading Wearable Tech Brand

Founded in 2014 by Amit Khatri and Gaurav Khatri, Noise has become a trailblazer in the connected lifestyle space. With a community of over 40 million users, the company has consistently ranked as India's #1 smartwatch brand and the #2 brand in Truly Wireless Audio.

The brand continues to innovate with cutting-edge products like Luna, a high-accuracy smart ring that uses AI-powered coaching and has achieved a 98.2% accuracy rating from Philips Biosensing. Luna has even earned a prestigious Red Dot Design Award 2024 and is trusted by icons like Virat Kohli.

Job Role: Customer Experience Associate (Night Shift)

As a Customer Experience Associate, you will be the first point of contact for Noise’s users. This work-from-home position is designed for individuals in the NCR region who can commit to the night shift (10 PM – 7 AM), six days a week. With a weekday off, this role gives you flexibility while ensuring you're well-rested for your responsibilities.

Key Responsibilities:

• Customer Support: Address queries from customers via email, live chat, and social media platforms.

• Troubleshooting and Real-time Problem Solving: Assist users with setup, technical issues, and other inquiries related to the Luna smart ring.

• Follow-ups: Ensure all customer concerns are resolved proactively with timely communication.

• Empathy and Personalization: Adapt your approach to different customer personalities, showing empathy, patience, and a deep understanding of their needs.

• Consistent Tone and Professionalism: Maintain a friendly, conversational tone while representing the brand professionally.

• Team Collaboration: Coordinate with internal departments like logistics, tech, and operations to resolve complex issues and improve the product experience.

Requirements:

• Tech-Savvy: You should be comfortable using online tools and understanding technical products.

• Experience: Minimum 1+ year in customer support or community management is preferred.

• Communication Skills: Excellent verbal and written English communication is essential.

• Discipline: You should not have any daytime college or other daytime commitments.

• Remote Readiness: This is a fully remote job, but candidates must be based in Delhi NCR.

Why This Remote Job Stands Out

In a world where remote opportunities are booming, this customer service associate role stands out because it lets you work from the comfort of your home while being part of an innovative tech company. Noise empowers its employees to grow within the company, and the exposure to a tech-forward product like Luna is invaluable for your career in customer support.

Benefits:

• Immediate joining

• Remote work setup

• Be part of a pioneering Indian tech company

• Work with a dynamic, international user base

• Learn from a cross-functional team of experts

Final Thoughts

If you’re looking for a remote job that values empathy, tech-savviness, and dedication, this Customer Experience Associate (Night Shift) role at Noise is the perfect next step. Not only will you build your skills in customer support, but you’ll also be at the forefront of India’s growing wearable tech revolution.

Apply today and start your journey with one of the most innovative companies in the country. Join the movement. Wear the future.