Infosys Hiring For Customer Support Specialist in Bengaluru
Are you passionate about delivering exceptional service and looking for customer service jobs that offer growth, stability, and a collaborative work culture? Here's an exciting opportunity for experienced professionals! Infosys hiring for the position of Customer Experience Specialist (Senior Process Executive – International Voice Process) in Bangalore (Electronics City Phase 1) and Pune (Hinjewadi). If you're someone with strong communication skills, a background in international voice support, and a customer-first mindset – this role is tailor-made for you.
Job Role: Senior Process Executive – Customer Support
Location: Bengaluru & Pune
Experience Required: 4 Years in International Voice Process
Employment Type: Full-Time, Work from Office
Salary Range: ₹2.5–7 LPA
Key Responsibilities:
Handle and resolve customer issues over inbound calls.
Upsell and cross-sell banking, retirement & investment products.
Maintain high standards of customer satisfaction and experience.
Work effectively in night shifts (US process, 24/7 support).
Apply analytical skills to understand and resolve customer issues.
Ensure proactive support and time-sensitive resolutions.
Preferred Skills:
Certifications in customer service or communication.
Previous experience in an international BPO voice process.
Understanding of customer engagement and life cycle management.
What’s in It for You?
Work in a values-driven, inclusive environment.
Gain purpose, recognition, and career growth.
Be part of a team that thrives on innovation and collaboration.
Opportunity to grow in the customer support domain with Infosys BPM.
Looking for Customer Support Jobs in Delhi NCR?
While this role is based in Bangalore and Pune, candidates in Delhi NCR seeking customer service representative jobs or customer support jobs in Delhi are encouraged to explore relocation options. Infosys BPM provides a vibrant work culture and growth-oriented roles that are worth the move!
Apply Now – Let’s Make Customer Service Better Together!
If you or someone in your network is looking for job hiring in the field of customer support, this is the perfect opportunity. Share this post and help spread the word.