Latest Opening: Senior Service Desk Engineer at Vertafore – Apply Now

Job Title: Senior Service Desk Engineer

Company: Vertafore
Location: Remote/Hybrid – Supporting India & US Teams
Experience Required: 2+ Years
Schedule: 24x5 global support model

Key Responsibilities:

• Provide expert-level IT support for global employees across Windows and Mac environments

• Troubleshoot Office365, Active Directory, VPN, Bitlocker, MFA, and encryption tools

• Act as escalation point for junior IT Service Desk agents

• Provide support through MS Teams, Zoom, ServiceNow, email, and voice calls

• Maintain hardware/software inventory and ensure compliance

• Support patch management and monitor IT SLAs

• Document knowledge base articles and help train new hires

Required Skills:

• Proficient in ITIL Incident and Problem Management

• Strong knowledge of Microsoft 365, VPN tools, encryption, and remote troubleshooting

• Familiarity with ServiceNow or similar ticketing platforms

• Excellent communication and interpersonal skills

• Proven experience supporting a 24x5 support model for global teams

• Preferred certifications: A+, Microsoft, or Apple Certified

Qualifications:

• Bachelor’s Degree (Computer Science or related field preferred)

• 2+ years of experience in Service Desk Engineer or IT Support roles

About Vertafore:

Vertafore is a top-tier SaaS provider for the insurance industry, with a global footprint and innovative products trusted by thousands of organizations. Their culture values growth, innovation, and employee empowerment—making it a great place to develop your IT career.

Why This Role?

This is not just another IT support job. As a Senior Service Desk Engineer, you'll play a critical role in global IT service delivery, help shape processes, mentor junior agents, and directly impact productivity and user experience at scale.