Join Pearson VUE as a Customer Service Associate | Hybrid & Remote Job Opportunity

Build Your Career in Customer Support with Pearson VUE – A Hybrid & Remote Opportunity

If you're looking to grow your career in a global organization with meaningful work and a hybrid/remote job structure, Pearson VUE offers an exciting opportunity. As the global leader in computer-based testing, Pearson VUE is hiring a Customer Service Associate for its India operations. This remote job is ideal for professionals passionate about customer support and training within a global setting.

About Pearson VUE

Pearson VUE is a division of Pearson, a world-renowned learning company committed to transforming lives through education. With a presence in over 180 countries and a robust testing infrastructure, Pearson VUE empowers millions of learners by validating their skills and knowledge through secure, computer-based testing.

Pearson is listed on both the London and New York stock exchanges and is an Equal Opportunity Employer, embracing diversity and inclusivity across all aspects of employment.

Role: Customer Service Associate – Training and Quality Coordinator

Location: India (Workplace Type: Hybrid / Remote)
Job Family: Customer Success | Go-To-Market
#LI-REMOTE

Responsibilities at a Glance

As a Customer Support Associate in the Training and Quality Coordination team, you’ll play a critical role in delivering top-notch service to Pearson VUE clients and test candidates. This role goes beyond conventional support by focusing on:

Responsibilities at a Glance

As a Customer Support Associate in the Training and Quality Coordination team, you’ll play a critical role in delivering top-notch service to Pearson VUE clients and test candidates. This role goes beyond conventional support by focusing on:

✅ Training Development & Delivery

• Create and maintain training materials and reference guides

• Conduct online training for new hires and refresher sessions

• Secret shop OnVUE greeters and proctors to ensure service quality

• Track training progress and measure impact via surveys and escalation reports

✅ Quality Monitoring & Coaching

• Monitor calls, chats, emails, and OnVUE sessions for quality assurance

• Provide constructive feedback and coaching to customer service agents

• Score calls and ensure customer service goals are consistently met

• Use mystery shopping techniques to evaluate performance discreetly

✅ Content Management

• Maintain and update client-facing guides, agent resources, and process documentation

• Collaborate with stakeholders to ensure content remains accurate and accessible

• Improve usability of internal resources like Teams pages

Who Should Apply?

Ideal candidates are those with a mix of customer service experience, a passion for training, and a commitment to quality. If you're detail-oriented, tech-savvy, and enjoy working in a collaborative remote environment, this role is a perfect fit.

📌 Qualifications:

• Minimum High School Diploma (Bachelor’s Degree preferred)

• 3+ years of customer service experience

• Prior experience in training, coaching, or teaching

💼 Key Skills:

• Strong verbal and written communication

• Proficient in Microsoft Office Suite

• Time management and conflict resolution

• Attention to detail and problem-solving ability

• Patience, professionalism, and adaptability

• Familiarity with Pearson VUE systems (a plus)

Why Join Pearson?

• Flexible Remote Work: Enjoy the balance of a hybrid/remote job that adapts to your lifestyle

• Growth & Development: Be part of a learning organization that supports career growth

• Diversity & Inclusion: Pearson values every voice, fostering a respectful and inclusive environment

• Make an Impact: Help deliver secure and reliable testing solutions to millions globally

How to Apply?

To apply or learn more about this remote Customer Service Associate job, visit www.pearsonvue.com or the Pearson Careers Portal.

📧 Need accommodations? Pearson offers support for individuals with disabilities. Email: TalentExperienceGlobalTeam@grp.pearson.com for assistance.

How to Apply?

To apply or learn more about this remote Customer Service Associate job, visit www.pearsonvue.com or the Pearson Careers Portal.

📧 Need accommodations? Pearson offers support for individuals with disabilities. Email: TalentExperienceGlobalTeam@grp.pearson.com for assistance.

Final Thoughts

This is more than just a customer support job — it’s a chance to shape the learning journeys of people worldwide. If you're ready to take your skills to the next level while working remotely in a mission-driven company, Pearson VUE is the place for you.

Apply today and be a part of a team that’s redefining the future of learning.